Refund policy

Returns

Because of the nature of our products, we do not accept returns on sauces, seasonings, jerky or other consumable products.

Eligible non-food merchandise may be returned within 14 days of delivery. To qualify for a return, the item must be unused, in the same condition in which it was received and in its original packaging. Proof of purchase is also required.

To request a return, contact us at blazingstarbbq@gmail.com before shipping the item back. Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Damages and Order Issues

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly at blazingstarbbq@gmail.com so we can make it right.

Please include photographs of the damaged product and its shipping packaging. These photographs allow us to verify the damage and file a claim with the shipping provider. Please do not discard the product or packaging until we have reviewed your claim.

Exceptions and Non-returnable Items

We cannot accept returns on sauces, seasonings, jerky, other consumable products, sale items or gift cards.

Exchanges

For eligible non-food merchandise, the fastest way to receive a different item is to request a return. Once the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect an eligible return. If approved, the purchase price of the returned item will be refunded to the original payment method. Your bank or credit card provider may require additional time to process and post the refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.